E-shop terms and conditions

IIA Latvia

Terms and conditions

for Online Purchases

Ratified in the IIA LATVIA Board meeting of 09.05.2018

 1. GENERAL PROVISIONS

1.1. Association “The Institute of Internal Auditors Latvia”, tax identification number Nr.:40008045795, legal address: Pērses iela 9/11, Rīga, LV-1011 (henceforth – IIA LATVIA) is responsible for the sale of various educational materials, books and other goods (henceforth – GOODS).

1.2. The sale of the GOODS provided by IIA LATVIA takes place via offers on the IIA LATVIA web shop at www.iai.lv .

1.3. These Terms and Conditions defines the relationship between IIA LATVIA and an individual (henceforth – the BUYER), who makes a purchase on the IIA LATVIA web shop. These Terms and Conditions are binding to both IIA LATVIA and the BUYER.

1.4. By making a purchase on the IIA LATVIA web shop the BUYER confirms that hey are at least 18 years of age who carries full responsibility as a natural person or the representative of a legal entity who has the rights to use IIA LATVIA web shop and take up commitments in the name of the said legal entity.

1.5. BUYER provides all necessary information to make purchases on the IIA LATVIA web shop. IIA LAVIA guarantees the confidentiality and data protection of the information provided to them. In order to make a purchase, registering on the IIA LATVIA site is not mandatory.

1.6. In accordance with the article 10 of the Consumer Rights Protection Law of the Republic of Latvia (henceforth – CRPL), by making a purchase on the IIA LATVIA web shop a Distance contract (henceforth – the CONTRACT) is signed between the BUYER and IIA LATVIA.

1.7. The CONTRACT is assumed to be signed the moment the BUYER has made a purchase on the IIA LATVIA web shop and has paid for the GOODS in accordance with the specified mode and deadline of the payment. If the payment for the GOODS is not received in accordance with the terms of the payment, a CONTRACT between IIA LATVIA and the BUYER is not signed.

1.8. All grievances that might arise between the BUYER and IIA LATVIA are to be resolved in accordance with the legislation of the Republic of Latvia.

1.9. It is forbidden to fully or partially publish, reproduce, hand over or store, alter or supplement the content of the e-store (including, but not limited to: published materials, logos, pictures, graphical images etc.) for commercial purposes ( including sales, resales, marketing and other commercial purposes), unless IIA LATVIA has provided aa written consent.

1.10.                  In accordance with the legislation of the Republic of Latvia, IIA LATVIA saves information about the CONTRACTS signed between IIA LATVIA and the BUYER as required by the Law On Accounting of the Republic of Latvia.

 

2. ORDER PROCESSING

2.1. The prices listed are valid for the time period shown by the GOODS.

2.2. Delivery costs are not included in the prices of GOODS.

2.3. It is possible to pay for the GOODS using the payment methods made available when making the purchase (e.g. via bank card, via a bank transfer to the IIA LATVIA bank account, or via bank online payment).

2.4. The payment for the GOODS is confirmed by a document (payment order, cashiers check, strict accounting receipt). If the BUYER makes payment via a bank transfer, then the day when the money is received in the IIA LATVIA bank account is considered as the day of the payment.

2.5. After receiving the order, IIA LATVIA sends the BUYER a confirmation e-mail to the e-mail address provided by the BUYER. If the BUYER does not receive a confirmation e-mail, the order is not to be considered as completed.

 

3. DELIVERY OF GOODS 

3.1. Digital contents of the GOODS (licences, access codes, e-books) are delivered to the e-mail address provided by the BUYER. Should physical GOODS be purchased (e.g. printed books), the delivery takes place to the address provided by the BUYER or they are to be received in person by arranging it beforehand by writing to iai@iai.lv .

3.2. All delivery costs are covered by the BUYER.

3.3. IIA LATVIA delivers the goods within 10 business days after receiving the payment for the GOODS.

 

4. THE RIGHTS OF WITHDRAWAL 

4.1.  In accordance with the CRPL and regulations of the Cabinet of Ministers of the Republic of Latvia Nr. 255 “Regulations Regarding Distance Contracts”, the BUYER has the right to back out of the contract within 14 and to return the GOODS purchased on the IIA LATVIA web shop back to IIA LATVIA.

4.2. In accordance with the sub-paragraph 13 of article 22 of the regulations of the Cabinet of Ministers of the Republic of Latvia Nr. 255 “Regulations Regarding Distance Contracts”, the BUYER cannot use the rights of withdrawal, if the contract was signed regarding the delivery of digital GOODS, that are not delivered in a separate data carrier, if the delivery of digital content has been initiated after a clearly stated consent regarding the loss of rights of withdrawal has been received form the BUYER. Thus the rights of withdrawal cannot be attributed to study materials available on the IIA LATVIA web shop, which are delivered with a user’s licence and/or an access code to the digital content, as well as e-books.

4.3. In order to use the rights of withdrawal, the BUYER with a clearly stated notice containing the information about the contract signed between the BUYER and IIA LATVIA must inform IIA LATVIA about invoking their rights of withdrawal.

4.4. In accordance with the sub-paragraph 11 of the article 12 of the CRPL, the BUYER is responsible for guaranteeing the quality and safety of the GOODS during the period of time the rights of withdrawal are being invoked. IIA LATVIA has the right to refuse the BUYER their rights to withdrawal or to deduct a compensation should the GOODS be used, damaged due to negligent behaviour, the original packaging of the GOODS has been lost or has been significantly damaged.

4.5. By invoking the rights of withdrawal and returning the GOODS, the BUYER covers all expenses connected to the returning of said GOODS.

4.6. If the rights of withdrawal have been invoked and the GOODS are returned by the BUYER, IIA LATVIA pays back the BUYER an amount of money that is equal to the amount of the purchase value.